Faculty and Academic Staff Handbook
19th Edition, 2008
Chapter IX: Services and General Information
9.1 Communications
9.1.1 Telephone Service
http://its.uwrf.edu/support/telephone/
Telephone service and toll calls are charged back to the departments at cost rates.
9.1.1.1 State Telephone System
Faculty and staff are required to use the State Telephone System (STS) for all toll
business calls made from campus. For STS toll calls, dial 8, wait for tone, then dial 1,
area code, and 7-digit number.
Outgoing calls to River Falls, Hudson, Ellsworth, Prescott, and Roberts are considered
local calls and will incur a fixed measured service charge. Dial 9 for access to a local
line.
On-campus calls are made by dialing only the four-digit number.
Further detailed dialing instructions are found in the opening pages of the UWRF campus
directory or at the ITS website, above.
9.1.1.2 Personal Calls
Personal long distance calls may be made from University telephones if properly placed
and charged to a personal calling card or credit card.
9.1.1.3 Requests for Services
Requests for telephone repair and service must be approved by persons having budgetary
authority. Request forms can be found on the UWRF web page in the
telecommunications area of Instructional Technology Services (Administrative Services):
http://www.uwrf.edu/its/ts/telephone-services.phtml#Administrative
9.1.2 Fax Service
Fax machines are located in various buildings and departments throughout campus.
Outgoing fax messages should be limited to business use when using the dial "8" STS.
The current Campus Directory provides a complete list of Fax service numbers available
for University business.Outgoing/incoming fax service is available at the University Center Information Desk for
student and staff personal use. Personal incoming fax messages are allowed on
departmental fax machines but should be clearly labeled for proper delivery.
9.1.3 Mail Service
http://www.uwrf.edu/stores/index.html
http://www.uwrf.edu/stores/usps.html
Postage costs are charged back to departments at current USPS rates. Chargebacks are
made by means of pre-printed data-process postage cards that must be completed to
accompany batches of outgoing mail.
Outgoing business mail should be left in the mail room in Room 132, Central Stores, in
the Maintenance and Central Stores Building or in the designated location in most
campus buildings. The University mail truck makes one pick-up and distribution run
throughout the campus in the morning. In the afternoon, a pick-up only run is made to
South Hall, North Hall, and Kleinpell Fine Arts. To ensure that mail goes out on the same
day, items must be in the mail room of one of these three buildings by 1:30 p.m.
Outgoing mail is taken to the Post Office twice daily for dispatch from the city.
9.1.4 Internet Access and Services
http://its.uwrf.edu/
Information Technology Services Mission Statement: The Information Technology
Services department of UW-River Falls is charged with the mission of supporting
information technology for the campus as necessary to meet the mission and goals of the
University. Specifically, this will include providing support for faculty, staff and students
as it relates to their current and future use of information technology in the fulfillment of
their duties and educational experience. Information Technology Services (ITS) will
provide a coordinated, cohesive and integrated service to the campus. ITS will provide a
single point of contact for problem resolution and service acquisition for campus
constituents. ITS will provide its services to the campus community with equality,
efficiency and a spirit of helpfulness.
9.1.4.1 Acceptable Use Policy for Information Technology Resources
http://its.uwrf.edu/info-news/policies/aup.php
All users of campus technology are required to be familiar with and to follow the
Acceptable Use Policy and other campus technology policies and guidelines:
http://its.uwrf.edu/info-news/policies/
9.1.4.2 Falcon account activation
https://faa.uwrf.edu/ActivateStart.php
To activate a new Falcon account, follow the above link. New faculty and staff will have
received the ID number in the letter of appointment. For help or a forgotten number, call
(715) 425-4357.
A Falcon account gives access to a number of online resources:
http://its.uwrf.edu/connections/
If you have trouble activating your Falcon account or want more information about
computer accounts at UW-River Falls, contact the IT Services HelpDesk at 715-425-4357
and ask to speak to a staff person about network accounts.
9.1.4.3 FalconFile
https://falconfile.uwrf.edu/xythoswfs/webui
FalconFile is a place for students, faculty, and staff to store, access, control, and share
their electronic files.
9.1.4.4 eSis
https://esis89.uwrf.edu/psp/esis89/?cmd=login
eSis is an electronic filing system that tracks a variety of demographic information about
students, staff, and other individuals connected with the University. It is, among its other
applications, used by faculty to keep student records and grades. For eSIS tutorials, see:
https://www.uwrf.edu/esis/Tutorials/MainHelp.html
9.1.4.5 Learn@UW River Falls (Desire2Learn)
https://www.uwrf.edu/desire2learn/
Learn@UW River Falls is a system for electronic management of courses, currently
powered by Desire2Learn. Follow the above link for setup information and tutorials.
9.1.4.6 Mailman
https://lists.uwrf.edu/mailman/listinfo
Mailman gives a listing of and access to a variety of on-campus electronic mailing lists.
9.1.4.7 Calendar
https://webcal.uwrf.edu/
The Corporate Time web calendar can be used to manage, schedule, and share time.
9.1.4.8 Email
Email can be accessed online through Squirrel Mail:
https://webmail.uwrf.edu/src/login.php
or through an email program installed on an individual’s University-supported computer.
9.1.4.9 FredNet
http://sa.uwrf.edu/sa/frednet
FredNet provides a variety of services on campus:
• Computer Repair for Students Living on Campus
• Information Systems Programming Services (Including Website Design and
Administrative Systems)
• Administrative Computer Maintenance
• Telephone Maintenance
• Television Service
• Internet and Data Network Support
• Emergency Alert System
Services are paid for by room fees, meal plans, point commissions, University Center
fees and chargebacks for programming time.
9.1.5 World Wide Web
The University maintains an extensive World Wide Web site at
http://www.uwrf.edu
The web pages contain information on all aspects of University life. Information for
prospective students, current students, faculty, staff, alumni and the community at large is
accessible through the University site. All departments maintain home pages, giving
information on programs, courses, faculty, staff, and other items of interest. A number of
functions can now be done through the web, including application for admission and
registration.
Faculty and staff interested in developing web pages are advised to consult the web
developer's corner:
http://www.uwrf.edu/wdc
for policies, standards, graphics and
validation procedures.
